Agents

Agents are the AI receptionists that answer calls for your business. Each agent can be configured for a specific role, industry, schedule, and handoff process.

What an agent can do

• Answer common caller questions
• Capture lead information
• Qualify leads before your team follows up
• Summarize calls
• Identify next actions
• Respect business hours
• Use human handoff when needed

Keep instructions simple

The best agents use clear, non-technical instructions. Tell the agent what your business does, what information matters, and when a caller should be transferred or flagged for follow-up.